Terms and Conditions
Welcome to TyJo Grace Shipping. By using our services, you agree to the following Terms and Conditions. Please read them carefully.
1. General
TyJo Grace Shipping (“we,” “us,” or “our”) provides freight forwarding and logistics services from the U.S. to Jamaica. These Terms and Conditions form a binding agreement between TyJo Grace Shipping and you, the customer.
2. Services Offered
We provide:
Package receiving and forwarding
Customs clearance facilitation
Local delivery in Jamaica (optional)
We reserve the right to refuse service at our discretion.
3. Prohibited Items
We do not accept items that are:
Firearms, explosives, or weapons
Illegal drugs or narcotics
Hazardous or flammable materials
Perishable goods
Counterfeit products
Items restricted by U.S. or Jamaican laws
We reserve the right to inspect and refuse any shipment that violates these rules.
4. Packaging and Labeling
It is your responsibility to ensure all packages are:
Securely packaged
Clearly labeled with your full name, contact number, and destination
We are not responsible for damage resulting from poor packaging.
5. Payment Terms
Full payment is required before delivery or pickup
Accepted methods: cash, bank transfer, or approved online payment methods
Prices may change without prior notice
Unpaid packages may incur storage fees or be disposed of after 30 days.
6. Delivery and Pick-Up
Delivery and pickup dates are estimates only
We are not responsible for delays caused by customs, weather, or transport carriers
Packages must be collected within 14 days of notification. Storage fees apply after this period.
7. Claims and Liability
Claims for missing or damaged items must be submitted within 3 days of receiving your package
You must provide proof of value and condition
Our liability is limited to USD $50 per package unless insurance was purchased
We are not responsible for:
Customs seizures
Delays outside our control
Items damaged due to poor packaging or prohibited contents
8. Customer Responsibilities
As a customer, you agree to:
Provide accurate contact and shipping information
Comply with all shipping and customs regulations
Avoid sending prohibited or illegal items
Collect packages in a timely manner
9. Privacy Policy
We collect and use personal data only for processing shipments and communications. Your information is never sold or shared unless required by law or customs officials.
10. Updates to These Terms
We may revise these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
11. Governing Law
These Terms shall be governed by the laws of Jamaica, and any legal disputes will be handled within Jamaican jurisdiction.
12. Contact Us
Have questions? Get in touch:
TyJo Grace Shipping
📞 876-538-9378 (Whatsapp)